Training & Development
Customer Service Optimisation
The care industry has always been focused on the customer. Now is the time for providers to move to the next level and deliver meaningful experiences that delight customers. With an increasing focus on person-centered care your customers have more choice than ever before. Customer service can be a key differentiator for your organisation and a strong customer culture can create positive experiences and make your customers your advocates.
Long-term customer culture change can take the workforce from ‘organisation led’ to ‘customer led’ and then to ‘customer centric’. By transforming organisational culture to become more customer centric through empowering your employees and aligning this with a relationship-based model of care you will assist your employees deliver an improved customer service. Our program will help you build that customer-centric culture.
We can tailor our approach to meet the needs of your organisation. Designed as a stand-alone program or to augment your employee experience program, it can be run as face to face and/or online training sessions with employees from frontline service delivery through to mid-level and senior management.
Business Coaching & Mentoring
The success of your organisation comes from clarity of vision, a focus on goals and the pursuit of excellence. Also, effective business models, services, systems, processes and people. Key to that success is your people who should be empowered to deliver an exceptional customer experience at every point of contact.
Our business coaching and mentoring offers guidance, support and accountability to help your leaders clarify vision, overcome challenges and drive the change that is needed.